Yes. Please check our Affiliations. We are members in excellent standing with the JVC (Jewelers Vigilance Committee) and Truste. Your information is held in the strictest confidence and is fully protected. Our shopping cart is Verisign protected with the latest SSL encryption technology.
In addition, we provide you with a comprehensive array of quantitative and qualitative Reports on all of the diamonds we sell. We are for full disclosure and want you to be comfortable and secure with complete information. You know exactly what you're buying from us. All reports and photographs are the original and specific to the listed item. All of our SuperbCert diamonds are owned by us and in-house and we can therefore easily and quickly provide you with additional photo collages upon request.
We have been in business for close to 30 years and our website for 7 years. We are 4th generation diamond cutters and manufacturers.
Read more in About Us
Yes they are. All of our SuperbCert diamonds listed on our site are of our own manufacture and in our possession. We can therefore immediately answer any specific questions you may have and provide additional information and photos.
The database diamonds we do not own are always shipped in to us for examination prior to sale. Once the merchandise is sold, every diamond gets shipped out from our address.
All of the loose diamonds we sell are guaranteed to be non- clarity enhanced, laser drilled, fracture filled, or otherwise artificially enhanced in any manner. We also guarantee our diamonds to be conflict-free and secured through legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions. Excel Diamonds is extremely sensitive to these issues and we do our utmost to insure that we act in accordance with the Kimberly Process and the USA Patriot Act.
I know what you must be thinking...what's the catch?..right?
Sounds too good to be true..right? Why are we selling diamonds for so much less than in the stores?
Click on our video link and find out why!
No. We do not charge Sales Tax on items shipped outside the State of New York.
Shipping is free to all of the United States. Because of high shipping/insurance costs, there is a nominal $25.00 Shipping charge to our Hawaii and Alaska customers.
If you decide to return your loose SuperbCert diamond to us for setting, all subsequent shipping and insurance costs are paid by you.
Cost of International shipping and insurance starts at $100.00 and is paid by you.
International Customers are responsible for paying all of their Country's Customs, VAT, GST taxes, etc. as applicable. Contact your Fedex or Customs Office to determine the exact amount. The final total cost for shipping and insurance will depend on your Invoice of the items purchased.
All of our signature SuperbCert diamonds are laser inscribed. The inscription is our trademarked SuperbCert Logo and the GIA or AGS Report number, as applicable.
No. We do not outsource our settings but have our own factory and therefore can maintain excellent Quality Control. Your price for the diamond and ring includes all labor.
We accept Visa, Mastercard, Discover (Credit Cards) and Bank Wire Transfer for all US domestic orders. You receive a 2% discount off the list price for bank wire payment. We do not accept AMEX at this time. On International orders we accept Bank Wire Transfer payments only. Our shopping and Checkout Cart is protected with the latest secure SSL encryption technology. Your checkout is secure, fast, and easy and you will receive immediate e-mail confirmation of your order.
Loose diamonds are shipped the same day we receive your funds. SuperbCert Rings and Settings may take from 3-14 days depending on our workload and heavy seasonal orders. Vatche rings and Vatche settings between 2-4 weeks.
No we don't. We see this as a clear conflict of interest. What do you expect the jeweler who has sold his diamond and setting to you to say regarding his merchandise? How can you be sure that the Appraisal is not inflated causing you to pay higher insurance premiums than necessary? Basically, we believe it is unethical to offer a "free 3rd party" diamond or jewelry appraisal to our customers like some other diamond and jewelry companies do. These companies are often colaborating with the "3rd party appraiser" to provide you with these "feel good", inflated, and essentially worthless appraisals. We strongly advocate for you to have your loose diamond appraised by a competent, and completely independent jewelry appraiser of your choosing. We have policies in place that are designed to facilitate this for you either before or after you make your diamond purchase with us!!
We ship via UPS or Fedex Priority Overnite with full insurance coverage. For your protection, we will only ship our merchandise to a local FEDEX or UPS holding station where you will be able to pick up your package. A proper signature and photo ID will be required for the package release.
We give you a 10-day examination period which begins from the day you receive your diamonds and jewelry. If you wish to return the item you must contact us during this 10-day period for instructions on return shipping.
Read Our Guarantee for more detailed information.
If you have purchased your diamond and setting from us, we give you a Lifetime Guarantee on the ring if we did the setting. Any necessary subsequent work on your ring will be free of charge. If someone else sets the stone in our ring, we will charge for all labor involved in fixing the ring. This Lifetime Guarantee also holds for all Vatche rings and settings IF Vatche does the setting of your stone.
You sure can! We are also happy to set your diamond into one of our exclusive ring creations.
Setting fees are as follows:
Up to 1 CT = $65.00
1.01-1.50 CT = $75.00
1.51-2.00 CT = $85.00
2.01-2.50 CT = $100.00
2.51-3.00 CT = $125.00.
We will also ask that you cover the portion of insurance related to the value of your diamond in the return shipment. This amount is calculated by the Invoice amount of your diamond and your shipping location. We ship via Fedex or UPS Priority Overnight Service.
Indicate this information for us in the Instructions Box on the Checkout Page.
GIA and AGS are the top diamond grading laboratories in the world. They are known for their very strict color and clarity grading and for their consistency. Indeed, GIA is the foremost educational and gemstone research organization in the world. A GIA Lab Report allows you to buy with confidence.
Yes. We give you a Lifetime Upgrade. Use your original purchase price towards the upgrade and just pay the difference.
Please note: Upgrades are a minimum of 50%. and apply to all diamonds listed on our website.
Shop with us in our beautiful showroom in our New York City Diamond District offices where we see clients by appointment.
Our SuperbCert brand, in a word, stands for Consistency! SuperbCert is a Super-Ideal Hearts and Arrows Cut diamond that is consistently and uniformly excellent both in it's Cut precision and Brilliance.
Any company can say that their diamonds are the best but do they back up their talk?
We back up our talk with clear proof by giving you a host of Lab Reports, full color-photo's, and Optical Light Performance results.
We eliminate the guesswork and uncertainty by providing you with comprehensive information showing you that our SuperbCert brand stands for the highest quality!
Read more about what sets our "Super-Ideal Cuts" SuperbCert Diamonds apart from all other diamonds, in our "why buy SuperbCert" section.
This is not true. The fact is that less than 1/2 of 1% of all polished diamonds display fluorescence (reaction to UV light) that makes the stone look hazy, milky, or oily. In just about all cases, especiallly in well-cut diamonds, fluorescence has a positive effect in the diamond's face up appearance. As a matter of fact, years ago, fluorescent diamonds were known as "blue-white" diamonds and sold at significant premiums.
GIA back in 1997 did the definitive study on the effects of fluorescence on diamond transparency and their results will really surprise you!
A MUST READ! The link is here:
Of course! We offer free resizing for rings returned to us within 20 days of receipt and only when the size discrepancies are within 1 size of what you ordered and received. Rings returned after 20 days will be resized with a charge for the labor and costs.
