Yes. Please review our Affiliations listed at the bottom of all of our website pages.
We are members in excellent standing with the Better Business Bureau (BBB), Jewelers Vigilance Committee (JVC), Truste, and Verisign.
Your information is held in the strictest confidence and is fully protected. Our shopping cart is Verisign and McAfee protected with the latest SSL encryption technology.
In addition, we provide you with a comprehensive array of quantitative and qualitative Reports on all of the diamonds we sell. We are for full disclosure and want you to be comfortable and secure with complete information. You know exactly what you're buying from us. All reports and photographs are the original and specific to the listed item.
We have been in business for close to 30 years and our website for 10 years. We are 4th generation diamond cutters and manufacturers.
Read more in About Us
We do list diamonds on our website that are of our own manufacture and in our possession.
In addition, we also list diamonds from various manufacturers that are not in-house with us but that we call in for comprehensive data work ups, light performance analysis, and photos, which are done in our on-premises Diamond Lab. We then e-mail this information to you for review and we'll be happy to answer any further questions you may have.
We do not drop ship diamonds as do many other Internet diamond websites but insist on examining every diamond.
Our "eyes-on" free service provides you with valuable information not provided on the diamond grading report. If the diamond does not pass our screening tests, we'll tell you so and advise that we continue the search for the best diamond that meets your specs and budget.
All of the loose diamonds we sell are guaranteed to be non- clarity enhanced, laser drilled, fracture filled, or otherwise artificially enhanced in any manner. We also guarantee our diamonds to be conflict-free and secured through legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions.
Excel Diamonds is extremely sensitive to these issues and we do our utmost to insure that we act in accordance with the Kimberly Process and the USA Patriot Act.
You must be thinking...what's the catch?..right?
Sounds too good to be true..right? Why are we selling diamonds for so much less than in the stores?
Click on our video link and find out why!
All the diamonds we sell are accompanied by original grading reports issued by the most respected Gemological Laboratories. GIA and AGS are the top diamond grading laboratories in the world. They are known for their very strict color and clarity grading and for their consistency. Indeed, GIA is the foremost educational and gemstone research organization in the world. A GIA Lab Report allows you to buy with confidence.
Many of the diamonds we sell have already been laser inscribed by the grading laboratory. For all others, we provide in-house laser inscriptions at a cost of $7 per character.
Yes. We give you a Lifetime Upgrade. Use your original purchase price towards the upgrade and just pay the difference.
Please note: Upgrades are a minimum of 50%. and apply to all diamonds listed on our website.
No we don't. We see this as a clear conflict of interest. What do you expect the jeweler who has sold his diamond and setting to you to say regarding his merchandise? How can you be sure that the Appraisal is not inflated causing you to pay higher insurance premiums than necessary?
We believe it is unethical to offer a "free 3rd party" diamond or jewelry appraisal to our customers like some other diamond and jewelry companies do. These companies are often colaborating with the "3rd party appraiser" to provide you with these "feel good", inflated, and essentially worthless appraisals.
We strongly advocate for you to have your loose diamond appraised by a competent, and completely independent jewelry appraiser of your choosing. We have policies in place that are designed to facilitate this for you either before or after you make your diamond purchase with us!!
For domestic USA customers we accept Visa, Mastercard, Discover, Google Checkout, Paypal, and Bank Wire Transfer. You receive a 2% discount off the list price for bank wire payment. Should you opt to take advantage of our 2% wire discount, simply select the wire payment option in our shopping cart, which will deduct 2% from your total remittance. You will not be required to provide us with your credit card information and you will actually place your order without submitting payment. With your printable order confirmation receipt, you will receive our specific bank wire information, which you will use to actually consummate your purchase by remitting payment from your bank to ours. As soon as we confirm receipt of your funds, your order will either be shipped or placed into production and depending on what you ordered.
For International customers we accept Paypal, Google Checkout, and Bank Wire Transfer.
Our shopping and Checkout Cart is protected with the latest secure SSL encryption technology. Your checkout is secure, fast, and easy and you will receive immediate e-mail confirmation of your order.
Yes. Use the Paypal payment option.
They provide three month financing. You must have a Paypal account to avail yourself of this financing service as it is administered directly by Paypal. If you do not have a Paypal account, go to Paypal.com and register to open an account.
Shipping is free to all of the United States. Because of high shipping/insurance costs, there is a nominal $25.00 Shipping charge to our Hawaii and Alaska customers.
If you decide to return your purchase for a refund, all subsequent shipping and insurance costs are paid by you. We will also deduct the cost of our original shipping/insurance on refund amounts for all returns.
Cost of International shipping and insurance starts at $100.00 and is paid by you.
International Customers are responsible for paying all of their Country's Customs, VAT, GST taxes, etc. as applicable. Contact your Fedex or Customs Office to determine the exact amount. The final total cost for shipping and insurance will depend on your Invoice of the items purchased.
We ship via UPS or Fedex with full insurance coverage. For your protection, we will only ship our merchandise to a local FEDEX or UPS holding station where you will be able to pick up your package. A proper signature and photo ID will be required for the package release.
We offer a 15-day money back guarantee (see our Guarantee page for specific details) which begins from the time you receive our package!
Procedure To Return Your Merchandise During Your 15-Day Exam Period:
1. You must first contact us (866-829-8600) or e-mail us (sales@exceldiamonds.com) and request a Return Authorization Number (RAN). We will not accept your returned package if it does not have a visible RAN on the box.
2. Place your item into any standard plain brown box. Boxes can be purchased at the post office for only a few dollars.
3. Your return should be mailed via Registered mail and fully insured for the Invoice amount that was included in your original shipment.
4. Your item should arrive to us within 2-10 days of shipment and depending on your location.
5. Merchandise that is returned to us for a refund using the aforementioned instructions (only) needs to be received by us within the 15-day return time frame in order to qualify for a refund according to our stated policies. We will not accept Items returned to us after the expiration of 15 days.
6. Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Excel Diamonds will not be accepted . Rings sold without a center diamond that show signs of wear or altered by a Jeweler other than Exceldiamonds.com will not be accepted for a refund. In addition, any engagement ring setting sold without a center diamond may be subject to a 15% restocking fee.
7. All refunds will be processed within seven days and done in the form of the original purchase method. Bank wires are refunded via company check.
If you have purchased your diamond and setting from us, we give you a Lifetime Guarantee on the quality of our rings (and jewelry), providing that we did the actual setting. Any necessary subsequent work on your ring, including and limited to polishing and routine servicing, will be done free of charge. This warranty does NOT cover any and all damages related to and as a result of typical 'wear and tear' which will be fixed at a cost of labor and materials. In all instances, the customer shall be responsible for round trip shipping.
There is no setting fee when you purchase the diamond and setting directly from us. We do not outsource our settings but have our own factory and therefore can maintain excellent Quality Control. Your price for the diamond and ring includes all labor.
Loose diamonds are shipped the same day we receive your funds. Rings and Settings may take from 3-14 days depending on the nature of the ring, our workload and heavy seasonal orders. Custom rings and settings may require up to 3 weeks for completion.
You sure can! We are also happy to set your diamond into one of our exclusive ring creations.
Setting fees are as follows:
Up to 1 CT = $65.00
1.01-1.50 CT = $75.00
1.51-2.00 CT = $85.00
2.01-2.50 CT = $100.00
2.51-3.00 CT = $125.00.
We will also ask that you cover the portion of insurance related to the value of your diamond in the return shipment. This amount is calculated by the Invoice amount of your diamond and your shipping location. We ship via Fedex or UPS Priority Overnight Service.
Indicate this information for us in the Instructions Box on the Checkout Page.
Shop with us in our beautiful showroom in our New York City Diamond District offices where we see clients by appointment.
This is not true.
The fact is that less than 1/2 of 1% of all polished diamonds display fluorescence (reaction to UV light) that makes the stone look hazy, milky, or oily. In just about all cases, especially in well-cut diamonds, fluorescence has a positive effect in the diamond's face up appearance. As a matter of fact, years ago, fluorescent diamonds were known as "blue-white" diamonds and sold at significant premiums.
GIA back in 1997 did the definitive study on the effects of fluorescence on diamond transparency and their results will really surprise you!
A MUST READ! The link is here:
Of course! We offer free resizing for rings returned to us within 20 days of receipt and only when we incorrectly sized the ring on our end. However, incorrectly sized rings as a result of customer error, or rings returned after 20 days, will be resized with a charge for the labor and costs.
