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| Ray S. -Sacramento, CA 7-26-04 |
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Terrific Superbcert Experience
After an exhaustive search for an engagement ring (it spanned 6 months) I finally decided on going with Superbcert. Superbcert has an excellent reputation in the online community, and I had read many a success story from satisfied customers. On top of this, the amount of documentation that comes with every Superbcert diamond is really unparalleled.
Throughout my 6 month long search, and even before I had gotten serious about actually purchasing, Barry was more than happy to answer all of my questions. I had made not made any sort of commitment to Superbcert, and had not even expressed interest in any of their products, yet Barry was still willing to help. For me, the decision seemed easy.
I finally decided on a 1.3 carat round brilliant, with a Vatche setting. After a few weeks (Vatche is in great demand and his high quality standards do take some time) I received the beautiful ring. This is where things could have gotten a little sticky with a lesser vendor. Although the diamond and setting were unquestionably beautiful, the setting I received was not the one I had actually ordered. A simple mix-up on the Superbcert website had caused the confusion: A couple of the numbers used to identify settings on the website had been accidentally transposed.
After speaking with Barry and Judah, both quickly understood the mix-up and promised to do whatever it took to make me satisfied. Per Judah’s instructions, I immediately sent the ring back, and the correct ring was ordered. Barry spoke with Mr. Vatche, explaining to him what had happened. Barry told Mr. Vatche that my proposal plans were in jeopardy and time was of the essence. I don’t know what Barry said, but whatever it was, it worked! While the original setting had taken around 4 weeks to manufacture, Mr. Vatche made the second setting a top priority. I had the new ring within 1 week!
All I can say is that Barry and Judah must owe Vatche a couple of steak dinners for that one! Moreover, the level of customer service was terrific throughout the entire ordeal. Superbcert paid for the shipping both ways on the replacement ring, and were in contact with me on a frequent basis. There was not one more thing Supercert could have done to remedy what was just an honest mistake.
Finally, I have to mention the absolutely beautiful ring I gave to my fiancé. It looked just gorgeous. Everyone is constantly asking to see her ring. It is without a doubt the most gorgeous ring I have seen ON ANYONE since the time I proposed. My fiancé is absolutely in love with it. I see her staring at it all the time, especially when she thinks no one is looking. Other women in her office, who, I should mention, are much more well off then the two of us, constantly tell her that her ring puts theirs to shame. A few have told even their husbands that its time for an upgrade! |
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| -Ray |
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