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| Another Thrilled SuperbCert Customer! 9.02.04 |
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Barry and Judah,
I wanted to say thank you for all of your help over the past few weeks regarding my final purchase. In fact, I started talking to you six months ago just to inquire about a 1.84 princess cut SuperCert diamond. At the time, I was just learning about all the things I needed to know about a diamond purchase and boy was there a lot. Although this was the type of diamond I was looking for, I couldn't bring myself to purchase it when I had not looked at any other stones. So off I went on my search for SIX MONTHS and I did not find a single stone that took my breath away. Prices were ridiculous, customer service lacking with some vendors, and princess cuts with large tables were abundant and definitely the norm. After six months of searching, the original 1.84 princess was still in your inventory. I figured it must be fate that it's the first diamond I saw and wanted and it was still available. When I came to visit and see the diamond for myself, it was stunning. I want to mention here that both of you made me feel extremely at ease. The princess I had chosen was one of the higher priced stones you had at the time and I appreciate that you made sure that other stones in your possession were not to in my interest. In other words, you were trying to find the right stone for me and not trying to sell me on what might make a higher profit. That in itself speaks volumes. I have since received the ring and it is amazing!!! I sent the ring to get appraised (at a very reputable appraiser in the industry) and the appraiser loved the stone. To quote the email correspondence, "AWESOME diamond, LOVE that small table...it's perfect...not just saying it either, I mean it sincerely, it's unique and gorgeous.". You truly do have an amazing cut that is very rare in this industry, and everyone I've shown it to agrees how beautiful it is versus other cuts. As you can tell, this message is long winded, but I wanted to validate to both of you that you truly do offer exceptional quality of product and service to your customers. No one, absolutely no one, should ever be concerned with buying from you.
Thank you, thank you, thank you!!!!
W in Maryland |
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